Account deletion

Delete without installing the game

Email cafe-lapka@yandex.ru. Mention Lapka: Cozy Cafe and your sign-in method (VK ID, Yandex ID or Google in the Google Play version), if known. We will explain how to verify ownership and confirm deletion. You do not need to reinstall the game to submit your request.

The button opens an email draft in your mail app. If no mail app is configured, send your request using any email service. Do not include passwords, payment details or identity documents.

Delete in the game

Settings → Account → Delete account. Sign in to the cafe you want to delete, then confirm. Cancelling before submission changes nothing. You can retry after a network error.

What is deleted

Your cloud cafe, progress, coins, upgrades, game and advertising operations, linked sign-in methods and access from all devices are deleted. Deletion in the game also clears local saves on that phone. For email requests, clear local device copies separately.

What remains and for how long

Your external VK, Yandex and Google accounts remain. Database backups expire through a scheduled rotation of up to 30 days; deleted profiles are erased again before an older backup is used. For safe retries, a technical receipt containing a hash of the random device key and an expiry time is retained for up to 30 days, without account or provider IDs. Correspondence is processed to answer and fulfill the request.

If you only played as a guest

Guest play does not create a cloud account. Clear the app data in Android settings or uninstall the app to remove the local cafe. Uninstalling alone does not delete a cloud profile if you previously signed in.